Frequently Asked Questions

White Glove is pleased to answer any and all questions that might affect the decisions you make for your property.  As such, we have provided this section to answer some of the most common questions.

When is the best time to prune trees & shrubs?

All trees are different.  Some prefer pruning in spring while others can be pruned year round.  Others are best pruned in the winter. For the best results we recommend you ask our Arborist.  They can make the best recommendations based on time of year and tree health.

​Removals can be performed any time of year ( our saws are always sharp ) so what ever works best for you, but remember the longer you wait the more dangerous the removal gets.

When should I consider tree removal?


Although tree removal is a last resort, there are circumstances when it is necessary.
Removal is recommended when the tree:
+ Is dead or dying.
+ Is considered irreparably hazardous.
+ Is causing an obstruction that is impossible to correct through pruning.
+ Is crowding and causing harm to other trees.
+ Has root problems.
+ Is to be replaced by a more suitable specimen.
+ Should be removed to allow for new construction.

The safety of you and your family is our primary concern. If you suspect a tree has become unsafe, or if you are ​in an emergency, please call ​immediately.

Do I have to be home for the removal process?

No. As long as you can provide the White Glove team with access to the property, you do not need to be home for the process.

Does White Glove have insurance?


​Insurance is ​important for a tree service​ business​. ​We provide customers with a written agreement and contract that includes appropriate coverage. 

Do I need a Permit?


​White Glove monitors the ever changing by-laws with respect to tree and landscape management. ​We will asses whether a permit is required, and if so we can assist in obtaining the necessary permits.

​​What equipment ​do we use?

​White Glove has the ​professional equipment and tools to ​complete all tree service​s safely, efficient​ly, and quickly. ​A​ crane is ​available for the largest of tree removals. Additional equipment may include stump grinders, chain saws, pruning tools, etc.​ We provide their workers with protective gears ​such as hard hats, gloves, vests, and earplugs​, and safety boots. ​

My Neighbor has a tree smothering our yard/garden- What can we do about it?

You are permitted to prune any trees imposing over your property line.  Unfortunately if these trees are healthy the tree’s owner is not obliged to pay for the pruning.  However, if the limbs that encroach are dead, cracked or in any way hazardous then they can be encouraged to participate financially or face liability in the event of damage. Let us assist you in deciding how best to proceed.

My Neighbor has a dead tree and won’t remove it

Dead or Hazardous trees MUST BE REMOVED by the Homeowner. We recommend speaking with them first so that they understand their responsibilities. If they still fail to act and the City is notified then they will issue a demand order which forces the homeowner to take immediate action. This could result in higher costs due to the need for immediate turn around.  Its better to do it right the first time.

We have a tree growing on our lot line – Who is responsible for it?

Boundary trees have a different set of rules and typically involve agreement on anything involving removal.  Pruning is the responsibility of the respective neighbor and usually the ‘other’ neighbor is not responsible to prune your side.  We are happy to assist you in understanding the options.

​What is stump grinding?


Stump grinding or stump removal is a technique performed by a specialized machine and a professional operator to remove the tree stump, as well as the roots, 8-20 inches below grade. This procedure is ​performed ​if possible ​on the same day as tree removal​, or a short time thereafter​.

Here are some reasons why stump grinding should be done:

​+ ​Stump grinding or stump removal will help prevent sink holes.
​+ Manual removal of a large tree stump is costly, extremely dangerous, and time consuming.
​+ ​It creates natural mulch for your landscape use.
​+ ​Stump grinding removes the stump below grade level.

The cutting teeth of the grinder are designed to cut and pulverize wood and soil into a wood chip and soil mixture.

Please contact us if you have a question not answered here...